Complete Cover Group Ltd Terms and Conditions:

This service plan covers the named customer’s protected appliances against mechanical faults, electrical faults, accidental damage and repairs. Appliance Home Cover is not an insurance company and the extended warranty plan is not an insurance product or service and must not be confused as one.

Repairs to your Appliances

There are no limits to the number of legitimate repairs that can be booked while the named customer still has an agreement with Appliance home cover and hasn't had it terminated by either party or if the agreement has reached the end and not been reinstated. But there is a max amount that can be claimed for legitimate repairs stated on the reverse of the paperwork.

All repairs will be completed by fully insured and trained engineers chosen by utility united limited and no by the customers. Unless in a case where a human could be at a health risk all repairs will be completed during normal working hours (Monday - Friday 9am - 5pm).

If a mechanical or electrical fault was to occur to your appliance and it was still within its initial manufacturer parts and labor guarantee then the company could arrange for one of the initial manufacturer engineers to complete the repair.

Before a repair is booked it will go through a rigorous process to ensure the repair being requested is legitimate and the customer will also receive a phone call to try and fix the problem over the phone. Depending on the level of cover you may be required to pay an admin fee before booking a repair.

If a customers appliance is damaged due to neglect, loss or theft, damage by fire, damage by flooding or water, damage caused by weather conditions, being poorly installed or being modified then the company has the right to terminate the agreement and issue the customer with a refund for anything paid in the last 12 months as long as they have not booked any repairs in those 12 months. If the customer has then the agreement will be terminated with no refund. 

Definition of the service plan

The extended service plan is not an underwritten insurance product. They are an alternative method by which customers can pay a fixed price for future repairs in installments.

This plan does not include the failure of equipment due to software or third party withdraw of services, Any failure of equipment due to neglect or neglect, loss or theft, damage by fire, damage by flooding or water, damage caused by weather conditions, being poorly installed or being modified and the replacement of small consumer durables (batteries, fuses, light bulbs).

Requirement conditions to the service plan

The customer named one the paperwork must be of 18 years and must be a resident at a uk address. At the time the agreement is taken out the appliances included in the service plan must be in full working order and must not be damaged in any way other than cosmetically. The customer must also be the owner of the named appliances. These appliances must also remain at the registered address unless the customer makes the company aware of the address change immediately on the contact details provided on the service plan overview paperwork.

Requesting your first repair

If you sign up for a Complete FCC Cover Group repair plan and a fault occurs with your covered appliances you can request your first repair on the contact details provided on your welcome letter. Please note you will not be able to report a fault in your first 30 days and Appliance Home Cover reserves the right to terminate your agreement and issue a refund if you attempt to request one in your first 30 days.

Replacement of your appliance

If we decide that your appliance cannot be logically repaired and you have been a customer for over 6 months then either a like for like boiler replacement will take place or the max remaining claim limit on the policy will be paid as a contribution towards the cost of the boiler replacement.

Duration of the service plan

The plan will begin on the initial start date your repair plan is taken out and continue till canceled by either the customer or the company in agreement to the cancelation terms. Your fee payable may increase or decrease but you will be made aware of that at least 30 days before any price change. If there is a price change greater than the current CPI inflation rate within the first 12 months the customer can give notice to cancel the plan with no penalty. If the customer pays by Direct Debit the service plan will continue past the initial minimum 12 month period and payment will continue to be collected from the customers bank account until the customer cancels the service plan.

Cancellations 

All customers receive a 14 day cooling off period starting from the day the agreement is started and no payment can be taken for 14 days after the agreement is started. Meaning all customers can cancel with no penalty charge during these first 14 days by phone on 02080503987

After the 14 day cooling off period customers can still cancel their repair plan at any point but will be subject to a refund of a proportion of your plan fee relating to the remaining full months outstanding. Unless a repair has been completed on your appliance. If a repair has been completed in this time then your repair plan can still be canceled but no refund will be given. If you pay by direct debit and a repair is completed in the first year you must complete 12 monthly payments before you are able to cancel.

Breach of the agreement

If either party fails to comply with the terms laid out in this agreement, the other party reserves the right to cancel the agreement with immediate effect by giving notice in writing by email to Appliancehomecover@gmail.com If either party exercises this right, the agreement will be terminated and no further fee under this agreement will become due.

Complaints

If the customer is not happy with the service provided by Appliance home cover or any companies acting on our behalf and would like to make a complaint they can do this by phone on 02080503987 or by email applianehomecover@gmailcom and a member of customer services will be in contact in the next 48 hours.

Renewals

We will write to you when your repair plan is nearly up for renewal. If you are paying by direct debit the payments will continue automatically unless we are otherwise told so. But if you pay annually you will receive a phone call in the weeks before to confirm your information and make sure you're happy to continue.

Changes to terms and conditions

We reserve the right to make changes to these terms which apply in addition to our standard Terms and Conditions, at any time without giving notice. Any amended, Removed or Additional terms will come into force with immediate effect. 

Exclusions of third party rights

This plan is for the benefit of the plan holder only and any permitted transferee at our discretion and no rights or benefits will be given to any other third party under the plan. The provisions of the contacts (Rights Of Third Parties) Act 1999 will not apply.